Contents - Index

Processing orders

Only items specified in Stock management as being for the kitchen printer (Stock Management->Sales settings) can be sent to the kitchen printer.

You may print orders as they are made.  To do so click "Print order". This button is not active on the Cafe POS if you have set up orders to print when payment is made.  To do that go to POS settings and check the box "Print orders when payment made".

The Hospitality POS tracks which items have already been printed. This makes it simpler to send orders to the kitchen as you only send those that have not been sent already.  As items are printed on the kitchen printer they are flagged as sent.  This means you should not change an item from whatever quantity was originally ordered. If the kitchen has been advised by printing to the kitchen printer.  You need to enter the item again.

To avoid duplication it is a good idea for wait staff to get into the habit of checking off orders on their pads as they are entered into the POS.  Or, better yet, use Mobile Waiter.

As you record menu orders the POS changes to manual mode if the item has been specified as printing to the kitchen printer.  Unless options have been set up for the item. This allows you to change the quantity and description.  As below:

To assign a party to a docket first enter at least one item for that docket.  Then click the Assign party button on the hospitality buttons.

The following form activates:

Select the service the party has booked for.  The date defaults to today's date. If the party already has a docket assigned it displays in the Docket column.  You can replace that docket if you wish. You are warned that the party already has a docket assigned.

Once the party has been assigned their name displays in the selected party box at the top of the POS.  This allows you to cross-check that you have selected the correct docket when shuttling between held and released dockets.

Alternatively you may allocate a walkin customer to the current docket by entering their name.  This also allows you to identify the docket "owner" on tabs and short orders - coffee, etc.  To enter a walkin customer's name click the "Customer name" button.  The following form activates:

If the menu item has no options set, and is defined (in Stock Management) as going to the kitchen printer, the POS changes to manual mode, the items buttons close and the item edit panel displays.  You can now add instructions to the description.  As follows:

Changing the description from the standard one originally set up allows you to tailor orders to customer requirements. For example - advising the kitchen of rare, medium rare, etc on meat dishes. Or, as in the above case, dropping something out and putting something "non-standard" in. Those special requirements print on the kitchen printer.  

You can also include such instructions as options for the item from Stock Management. In that case the following form activates when the item is selected from the items buttons:

Click the button to select the option.  You may select an option more than once.

When options are included on the docket '#' is displayed at the beginning of the line.  This is to tell kitchen staff to add the option to the serving in addition to the normal menu items.  As follows:

Options can include instructions to kitchen staff such as "Rare", "Medium rare", etc.  Or can be additional items - such as side salads and such like. Options can also have their own set of options set up.  When the first level of options are selected the description starts with #".  The second, and third, levels starts with '>'.  This is to make sure the kitchen staff know which options/items the options belong with.

As new items are added you can place the order on hold until all orders have been placed. Or, to avoid overloading the kitchen, you can print the items as they come in, or in small batches for a large party. Once an item has been printed it won't be printed again.  So make sure you have the description, and any options, correct.

Assigning a party to the docket, or the name of a walkin customer, makes it easier to identify the docket when you need to select it from the holds list.

In the above example options have been selected for "Grilled steak" and "Porterhouse steak". Notice that five of the options have nothing in the amount column.  That is it because it is either an instruction, or does not have a price separate from the main item. The options print out on the kitchen printer.  Or orders printer if you have one and it differs from the kitchen printer.

If a party has made a reservation for a service with a standard menu the POS appears as follows immediately after the party has been assigned to the docket.  The quantity matches the number of people in the party for all items.  Change the quantity if any of the party wishes to get something else.

Items may be added.