Contents - Index

Operating Front Counter

Front Counter has two modes - auto and manual sales.  The default mode is manual.  To start up in auto mode change the relevant setting ("POS defaults to auto mode") in the POS settings form.  To change it click the "To auto F3" button.  Or change the setting in the POS settings form.

In auto mode scanning a bar code, or keying in the stock code/PLU, results in the item being added to the docket list and another item can be scanned.  To change the quantity of items you can go to manual mode, or select Change item and enter the number of items using the keypad.  

Auto mode is quicker than manual mode as you don't have to keep clicking Accept.  

If in manual mode you can change the quantity after scanning the stock item's code.  Then click 'Ok" or "Accept F4".

To carry out normal sales use the following sequence:

1. Select either Manual or Auto mode.  The mode doesn't change while completing a sale.  Unless you key in an item's code and the item has a 0.00 retail price.  In that case the POS switches to Manual mode and waits for you to enter a unit price. If Auto is set as default in the POS Settings you can still switch to manual at any time.  In that case the POS switches back to auto mode once a sale is processed.

2. Scan the barcode (or enter the stock code) of the item.  If in Manual mode click "Accept  F4" or change the quantity then click Accept.  If selling more than one of an item, and if in auto mode, keep scanning identical items and the quantity is incremented.  The numeric keypad is always active - if not changing an item it enters numbers into the Item code field. When changing an item it changes the value of the Quantity field.

3. Repeat 2. as many times as required to enter all the items for the customer.  As you accept the items they appear in the docket list.  To change, or void, an item highlight it on the list and click either "Change F7" or "Void item F6" if that button is active.

4. When all items have been entered click the relevant "Tender....." button.  The tendering form opens.

5. On the tendering form enter the amount being tendered.  You can arrange sales that are partly cash and EFTPOS or credit card or coupon.  Payments may also be split between two different credit cards.  The default is to enter the total value (rounded if cash) into the Tendering field.

6.  If you have activated the Stock line buttons in POS Settings, and have created the required stock lines with stock items, you will notice some buttons at the bottom of the POS screen.  You can create up to 36 of these buttons.  Each stock line can have up to 88 items.  You may proceed to select as many items as required before clicking Finish.  As you press each button the item is added to the docket list.  To change the quantity change the number in the Quantity field before pressing the button.

7. A sale can be put on hold if the customer wants to buy something else.  To do so click the Hold button. The items list is cleared and you can proceed with other sales.  To release the held sale click the Release button.  Select the sale from the list.  You can then proceed with the sale as usual.


If you haven't loaded all your stock Full Service allows you create stock items as you sell them.  Check the "Create new stock item if code not found" box at the top left of the screen.  This stays checked and you are prompted for a description of the item and a retail price whenever a scanned code cannot be found.  When you complete the sale the new item is added to the inventory.  You need to edit the entry in the inventory and include the buy price and stock level.  The inventory maintenance form has a tool that allows you to identify items that have been created this way - list "No buy price"..

In manual mode Front Counter appears as follows:

Note that there is an "Accept F4" button.  This button is not visible in auto mode.

Using the numeric keypad. 

The keypad is always active and, by default, enters numbers into the "Item code" field. If you switch to manual mode it updates the Quantity field. In manual mode scan the item's code then press the numbers required to make up the quantity being sold. 

The keypad doesn't sum the values you enter.  As in 1 + 2 = 3.  It adds the number after the value already in the quantity field.  As in 1 then 2 results in 12. If you want to add to, or subtract from, the quantity press the '+1" or "-1" keys.  If you want to enter a quantity of 100, first press the "1", then "0" twice.

You can set up buttons to deal with non-barcode items.  To do so go to System Settings and then select Stock Line Buttons.  To set up the buttons you need to create the required stock lines. And then the stock items and link them to the relevant stock line.  See Stock line buttons for more information.  The quantity buttons are only of use when changing an existing entry, or if changing the price.