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Using/installing customer pole displays


Your customer pole display must be compatible with the Epson DM series.  This may require that you change the factory dip switch settings.  

To install the customer display:

1. Download the Epson OPOS-Adk drivers from here:

https://download.epson-biz.com/modules/pos/index.php?page=prod&pcat=9&scat=38&pid=64

Paste the above into your web browser's address line.

2. Select the OPOS ADK and accept the license agrement.

3. Download the file V267ER9.exe (or whichever is the latest) to your PC.  Copy it to the PCs that are going to use pole displays.

4. Double click the file to install the driver. Install using the defaults.  Front Counter needs to find a file that is installed and it must be in the default location.

5. From the Start menu select OPOS -> Setup OPOS.

6. Highlight LineDisplay as below (this applies if installing either the Digipos or Posiflex displays - not the HP LD220):



7. Right click LineDisplay and select Add New Device.  The following form activates:



Select Next and accept all the defaults.  Do not change anything.  Give the new device the logical device name "LineDisplay"

The best idea is to select DM110 as all later models are also compatible with that.

8. Don't connect the pole displays until you have checked the following:

a.  Digipos WD series - open the dip switch cover under the display at the rear.  Check the switches are set as follows:  SW1 - off, SW2 - on, SW3 - on.  Down is on, up is off.  Lay the display face down.

The switches are located as follows:



It is possible that the display already has the required settings.

b. Posiflex PD21 series - open the dip switch cover at the back of the display unit.  Check the following: SW1 - off, SW2 - off.

The switches are located as follows:



If you are using an Epson DM series display there is no need to make any changes.  But you must make sure you install the Epson DM displays as standalone.

If using any other brand of pole display you need to obtain the user manual and find out how to set it to Epson compatible display.

6. IF the pole display uses a serial (not USB) connection use a USB to serial converter cable. This is required because Windows allocates logical com ports.  And they don't always match with the actual serial port on the back of your PC. Install the driver for the converter cable and assign COM1 to the port it is allocated to.  As follows:



To activate this form select Control Panel -> System -> Hardware -> Device manager

First disable the default COM1.  To do so select Communications Port (COM1) and right click the mouse. Select Disable.  In the above example Enable displays because the port is already disabled.

Accept the option to restart your PC.

Once the PC has restarted reactivate the Device Manager form.  Select the USB to Serial port, right click, select Properties -> Port Settings -> Advanced.  Select COM Port Number COM1.  You may be warned it is in use.  Ignore it.  Click Ok.  Then Ok to exit the device manager.  Restart your computer.



Warning.  It is possible you may need to do this everytime you restart your computer. Windows may reassign the logical COM1 to another port.

Now connect your pole display.

To check that your pole display is running properly carry out a health check.  As follows:



To do so click Start Menu -> OPOS -> Select devices then Line Display.  Select Tools -> CheckHealth Interactive...

Click start.  If successful the phrase "Interactive HCheck!! DeviceName=DM-D110" or something similar should appear on the pole display.

Front Counter also carries out a health check when it starts up.  If "Front Counter/POS Welcome" doesn't appear on the pole display then Windows has reassigned COM1.  You will have to go through the above process to reconnect.